Help Desk Technician

Are you a compassionate individual searching for a way to make a difference?

At L.I.F.E. we take pride in our team approach, combining the educational backgrounds and expertise of ALL our staff to provide the best possible treatments for our consumers.  All members of our incredible team are valued for who they are and the positive impact they have on those they serve.

Salary: $34,000-40,000

Hours: Monday-Friday, Full Time

Description:

This is an entry-level position and is intentionally designed as such — we are not looking for someone who already has all the answers, we are looking for someone eager to learn, grow, and build a career in IT. Lauren’s Institute for Education is committed to investing in this person through hands-on experience, mentorship, and real-world problem-solving that will serve as a strong foundation for a long-term career in technology.

The ideal candidate will provide first-level technical support to staff, ensuring the smooth operation of computer systems and resolving issues promptly. This role requires strong problem-solving skills, a passion for technology, and a warm, personable attitude. Given that this position regularly interacts with staff and operates within a student community, being approachable, patient, and easy to work with is essential — not just preferred. A key aspect of this role is providing on-site support by walking to users across our 10-acre campus — classrooms, offices, and other campus locations — picking up hardware that requires repair or configuration, and returning equipment promptly once work is completed.

Key Responsibilities:

• Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person, including walking directly to users anywhere on the 10-acre campus to resolve issues on-site.

• Diagnose and resolve hardware and software issues, including problems related to printers, computers, iPads, two-way radios, and interactive whiteboards.

• Pick up hardware from users that requires repair or configuration and return it promptly once complete, logging all pick-up and drop-off activity in the ticketing system.

• Assist with the installation, configuration, and updating of computer hardware, software, and peripheral equipment.

• Perform routine maintenance tasks, including hardware audits, AV equipment setup, and ensuring all devices are in good working condition.

• Maintain an inventory of all equipment, software, and software licenses; create and maintain user accounts and email distribution groups.

• Record, track, and document all help desk requests using the ticketing system, escalating issues to the appropriate level of support when necessary.

· Assist in the development of training materials and conduct briefings or demonstrations to help users improve system productivity.

Minimum Qualifications:

• Basic understanding of computer systems, mobile devices, and other technology products.

• Ability to diagnose and resolve basic technical issues.

• Strong problem-solving and communication skills, both written and verbal.

• Comfortable walking across a large campus environment independently with minimal supervision, including visiting users at their location and transporting equipment.

• Ability to provide step-by-step technical assistance to non-technical users.

· A genuinely personable and approachable demeanor is a must — this role works closely with staff daily, and being friendly, patient, and easy to talk to is just as important as technical skill.

Preferred Qualifications:

• Demonstrated experience with Microsoft Office 365 administration.

• A diploma or degree in Computer Science, Information Technology, or a related field.

• Familiarity with remote desktop applications and help desk software.

• Experience supporting users in an educational or school environment.

• Any prior customer-facing or service role — even outside of IT demonstrates the ability to work well with people and handle requests professionally.

• Exposure to basic networking concepts, device imaging, or IT asset management.

Physical Demands:

This position requires a combination of routine administrative activity and occasional physical tasks. Employees must be able to:

• Frequently walk across a 10-acre campus throughout the workday.

• Climb ladders and stairs, access ceilings, work under desks, and perform work outdoors.

• Lift and move up to 50 pounds when transporting computers, monitors, peripherals, and other IT equipment.

• Push or move items up to 50 pounds, such as equipment carts, furniture, or supplies.

• Maintain adequate vision (close, distance, and peripheral) to complete job-related tasks safely and effectively.

Additional Requirement:

This role operates in an active school environment shared by staff, students, and families. The technician must always maintain a professional and respectful presence while on campus, including in classrooms and common areas.